FAQ
Frequently Asked Questions (FAQ)
What is a Mystery Jewelry Scoop?
A Mystery Jewelry Scoop is a fun shopping experience where you’ll receive a surprise selection of jewelry. Every scoop is carefully prepared, making each order unique and exciting.
Can I choose the jewelry I’ll receive?
Mystery Scoops are designed to be a surprise. While you’re welcome to leave preferences or special requests in the order notes at checkout, we cannot guarantee specific jewelry pieces, colors, styles, or collections.
Can I leave my jewelry preferences?
Absolutely! You’re welcome to leave notes during checkout with your preferred jewelry styles, colors, ring sizes, or other preferences. While every Mystery Scoop is randomized, we’ll always do our best to consider your requests whenever possible.
Will I receive duplicate jewelry?
We do our best to minimize duplicate pieces, especially within the same order. However, because Mystery Scoops are randomly prepared, duplicate items may occasionally occur.
Is every Mystery Scoop the same value?
No. Every Mystery Scoop is unique. While the jewelry included may vary from order to order, our goal is to provide every customer with an exciting and enjoyable unboxing experience.
What materials do you use?
Our jewelry collection may include:
• 14K Gold Plated Jewelry
• Sterling Silver
• Stainless Steel
• Cubic Zirconia
• Simulated Gemstones
• Other high-quality fashion jewelry materials
Material information is listed within each product description whenever applicable.
Will gold-plated jewelry fade?
Like all gold-plated jewelry, normal wear may occur over time depending on how often it’s worn, exposure to water, perfumes, lotions, cosmetics, and your individual skin chemistry.
Following our Jewelry Care Guide will help maximize the lifespan of your jewelry.
Is your jewelry waterproof?
We recommend removing your jewelry before swimming, showering, exercising, or exposing it to water.
Proper care helps preserve the finish and beauty of your jewelry. Please visit our Jewelry Care Guide for complete care instructions.
Is my payment secure?
Yes. All payments are securely processed through Shopify using encrypted payment technology. JVBRAND does not store your credit card or payment information.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, delivery times vary depending on the shipping method selected during checkout. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
At this time, we primarily ship within the United States. If international shipping becomes available in the future, we’ll announce it on our website.
Can I change my shipping address?
Yes, if your order has not yet entered processing.
Please contact us immediately at jvbrandhelp@gmail.com, and we’ll do our best to update your shipping information before your order ships.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
Please allow up to 24 hours for tracking updates to appear after your shipping label has been created.
My package says “Delivered,” but I can’t find it.
We recommend:
• Checking around your delivery location
• Asking household members
• Checking with neighbors
• Contacting your local shipping carrier
If you’re still unable to locate your package, please contact us, and we’ll do our best to assist you.
What if my package arrives damaged?
Please contact us within 72 hours of delivery and include:
• Your order number
• Clear photos of the packaging
• Clear photos of the damaged item
• A brief description of the issue
We’ll review the situation and work with you to determine the best possible resolution.
Can I cancel my order?
Orders may only be canceled before they enter processing.
Once an order has begun processing or has been shipped, cancellation may no longer be possible. Because Mystery Scoops contain randomly selected jewelry, returns or refunds are generally not accepted based solely on preference or the specific items received.
Do you accept returns or refunds?
Please refer to our Refund Policy for complete details.
How can I contact JVBRAND?
We’re always happy to help.
📧 Email: jvbrandhelp@gmail.com
🌐 Website: https://jvbrnd.com