Terms of service
Terms & Conditions of Sale and Website Use
Effective Date: [06/28/2026]
Welcome to JVBRAND (”JVBRAND,” “we,” “us,” or “our”). These Terms of Service (”Terms”) govern your access to and use of https://jvbrnd.com (the “Website”) and all products, services, content, promotions, and purchases offered through our Website.
By accessing our Website or placing an order, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies published on our Website.
If you do not agree with these Terms, you should not access or use our Website.
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Eligibility
To purchase products from JVBRAND, you must:
• Be at least 18 years of age, or the age of majority in your jurisdiction.
• Have legal authority to enter into binding contracts.
• Provide accurate, current, and complete information during checkout.
• Use the Website only for lawful purposes.
By placing an order, you represent and warrant that these requirements have been met.
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Products
JVBRAND specializes in mystery jewelry scoop experiences and jewelry products.
While we strive to accurately display our products, colors, finishes, packaging, and designs may vary slightly due to:
• Screen settings
• Lighting
• Photography
• Manufacturing variations
• Product updates
Such differences do not constitute product defects.
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Mystery Scoop Purchases
Many products sold by JVBRAND are offered as mystery scoop purchases.
By purchasing a mystery scoop, you acknowledge and agree that:
• Jewelry selections are randomized unless specifically stated otherwise.
• Individual pieces cannot be guaranteed.
• Personal preferences or requests may be considered but are never guaranteed.
• Duplicate items may occasionally occur.
• Product values may vary between individual scoops.
• Promotional examples shown in advertising are representative examples and are not guaranteed to be received.
Purchasing a mystery scoop means accepting the random nature of the product.
Dissatisfaction with the specific contents received does not qualify for a refund or exchange unless otherwise required by applicable law.
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Product Materials
JVBRAND offers jewelry made from a variety of materials, including but not limited to:
• 14K Gold Plated Jewelry
• Sterling Silver
• Stainless Steel
• Cubic Zirconia
• Simulated Gemstones
• Other fashion jewelry materials
Material descriptions are provided to the best of our knowledge.
Proper jewelry care is the responsibility of the customer after delivery.
Natural wear over time is not considered a manufacturing defect.
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Product Availability
All products are offered subject to availability.
We reserve the right to:
• Limit quantities
• Discontinue products
• Modify product offerings
• Remove products from sale
• Cancel orders due to inventory errors
without prior notice.
Inventory displayed on the Website may occasionally differ from actual inventory due to simultaneous purchases or inventory adjustments.
If an item becomes unavailable after purchase, we will contact you regarding available options.
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Pricing
All prices are listed in U.S. Dollars (USD) unless otherwise indicated.
Prices may change at any time without notice.
We reserve the right to correct pricing errors, typographical mistakes, or system errors before or after an order is placed.
If a pricing error materially affects your purchase, we reserve the right to cancel the order and issue a full refund.
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Order Acceptance
Submitting an order does not guarantee acceptance.
JVBRAND reserves the right to refuse, limit, or cancel any order for reasons including but not limited to:
• Inventory shortages
• Pricing errors
• Fraud prevention
• Payment verification issues
• Shipping restrictions
• Suspected reseller abuse
• Violation of these Terms
If an order cannot be fulfilled, any authorized payment will be refunded to the original payment method.
Terms & Conditions of Sale and Website Use
Payment Terms
All payments must be completed and successfully authorized before an order is processed or shipped.
JVBRAND accepts payment methods made available through Shopify at checkout. Available payment methods may change at any time without prior notice.
By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.
If payment authorization is declined or later reversed, JVBRAND reserves the right to cancel your order without further obligation.
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Fraud Prevention & Order Verification
To protect our customers and our business, all orders are subject to review.
JVBRAND reserves the right to utilize fraud detection software, address verification systems (AVS), payment verification services, and other commercially reasonable methods to identify potentially fraudulent transactions.
If an order is identified as presenting an elevated level of risk, we reserve the right to:
• Request additional verification from the customer;
• Delay processing while verification is completed;
• Cancel the order;
• Refund the payment to the original payment method;
• Refuse future transactions where permitted by law.
Failure to provide requested verification within a reasonable period may result in order cancellation.
These measures are implemented solely to protect customers, payment providers, and JVBRAND from unauthorized transactions and fraudulent activity.
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Chargebacks & Payment Disputes
If you experience an issue with your order, we encourage you to contact JVBRAND before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly through our Customer Support team.
Initiating a chargeback without first attempting to contact us may delay resolution and limit the options available to both parties.
JVBRAND reserves the right to submit documentation, shipping records, delivery confirmation, order history, communications, and any other relevant evidence in response to chargebacks or payment disputes.
Where permitted by applicable law, fraudulent or abusive chargebacks may result in:
• Cancellation of pending orders;
• Restriction or refusal of future purchases;
• Additional verification requirements for future transactions.
Nothing in this section limits a customer’s legal rights under applicable consumer protection laws.
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Shipping & Delivery
Shipping estimates provided on the Website are estimates only and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier.
JVBRAND is not responsible for delays resulting from:
• Weather;
• Natural disasters;
• Carrier delays;
• Customs processing;
• Incorrect shipping information provided by the customer;
• Events outside our reasonable control.
Customers are responsible for ensuring that the shipping address entered during checkout is complete and accurate.
Orders returned due to an incorrect or incomplete shipping address may require additional shipping charges before being reshipped.
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Lost, Stolen, or Misdelivered Packages
Once a package has been accepted and scanned by the shipping carrier, responsibility for delivery transfers to the carrier.
If tracking indicates a package has been delivered but the customer cannot locate it, we recommend immediately:
• Checking with household members;
• Checking with neighbors;
• Contacting the shipping carrier;
• Contacting the local delivery office.
JVBRAND will make reasonable efforts to assist customers by providing shipment information and, where appropriate, initiating a carrier claim.
However, approval or denial of any shipping claim is determined solely by the shipping carrier.
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Returns & Refunds
All returns, refunds, replacements, and exchanges are governed by our separate Refund Policy, which is incorporated into these Terms by reference.
Customers are encouraged to review the Refund Policy before placing an order.
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Promotions, Discounts & Coupon Codes
From time to time, JVBRAND may offer promotional discounts, coupon codes, giveaways, loyalty rewards, or limited-time offers.
Unless otherwise stated:
• Promotions cannot be combined.
• Promotions have no cash value.
• Discounts cannot be applied retroactively.
• Expired promotions will not be reinstated.
• Promotional offers may be modified or discontinued at any time.
JVBRAND reserves the right to cancel promotions where abuse, fraud, or technical errors are identified.
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Gift Cards
If JVBRAND offers gift cards, they:
• Are non-refundable except where required by law;
• Cannot be redeemed for cash;
• May not be resold without authorization;
• Are subject to the terms displayed at purchase.
JVBRAND reserves the right to cancel gift cards obtained through fraudulent activity.
Intellectual Property
All content available on the JVBRAND Website, including but not limited to:
• Logos
• Brand names
• Product names
• Product descriptions
• Graphics
• Photographs
• Videos
• Website design
• Icons
• Text
• Marketing materials
• Digital downloads
is the exclusive property of JVBRAND or its licensors and is protected by applicable intellectual property laws.
No content from this Website may be copied, reproduced, modified, distributed, published, transmitted, sold, or otherwise used without our prior written permission.
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Customer Reviews & User Content
If you submit reviews, photographs, videos, testimonials, comments, or other content to JVBRAND, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, display, distribute, and promote that content for marketing and business purposes.
By submitting content, you represent that:
• You own or have permission to submit the content.
• Your content does not infringe upon the rights of any third party.
• Your content is truthful and not misleading.
• Your content does not contain unlawful, abusive, defamatory, or offensive material.
JVBRAND reserves the right, but not the obligation, to remove any submitted content at our sole discretion.
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Acceptable Website Use
You agree not to use the Website to:
• Violate any applicable law or regulation;
• Attempt unauthorized access to our systems;
• Interfere with Website functionality;
• Upload malicious software or code;
• Engage in fraudulent activity;
• Submit false information;
• Abuse promotions or discount programs;
• Harvest customer information;
• Copy or exploit Website content without authorization.
Violation of these Terms may result in suspension or permanent restriction of access to the Website.
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Disclaimer of Warranties
Except as expressly stated by JVBRAND, all products and services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by applicable law, JVBRAND disclaims all express or implied warranties, including but not limited to:
• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Continuous or uninterrupted Website availability.
Nothing in these Terms limits warranties that cannot legally be excluded under applicable law.
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Limitation of Liability
To the fullest extent permitted by law, JVBRAND shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising from or related to:
• Use of the Website;
• Product purchases;
• Shipping delays;
• Loss of profits;
• Loss of business opportunities;
• Data loss;
• Website interruptions.
In any event, JVBRAND’s total liability arising out of or relating to any claim shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim, except where prohibited by law.
Nothing in these Terms excludes liability that cannot legally be excluded.
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Indemnification
You agree to indemnify, defend, and hold harmless JVBRAND, its owners, employees, affiliates, contractors, service providers, and representatives from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of:
• Your violation of these Terms;
• Your misuse of the Website;
• Your violation of applicable laws;
• Your infringement of any third-party rights.
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Force Majeure
JVBRAND shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:
• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• War;
• Terrorism;
• Labor disputes;
• Government actions;
• Supply chain disruptions;
• Internet outages;
• Power failures;
• Carrier interruptions;
• Public health emergencies.
Performance shall resume as soon as reasonably practicable following resolution of the event.
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Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any legal action arising from these Terms shall be brought in a court of competent jurisdiction within California, unless otherwise required by applicable law.
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Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid provision shall be interpreted as closely as possible to reflect its original intent while remaining legally enforceable.
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Entire Agreement
These Terms, together with our:
• Privacy Policy;
• Refund Policy;
• Shipping Policy; and
• Any additional policies published on our Website,
constitute the entire agreement between you and JVBRAND regarding your use of the Website and purchases made through it.
Any prior communications or understandings are superseded by these Terms.
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Changes to These Terms
JVBRAND reserves the right to modify these Terms at any time.
Changes become effective immediately upon posting to the Website unless otherwise required by applicable law.
Your continued use of the Website following any updates constitutes acceptance of the revised Terms.
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Contact Information
If you have questions regarding these Terms & Conditions, please contact us:
JVBRAND
Website: https://jvbrnd.com
Email: jvbrandhelp@gmail.com