Shipping policy
Shipping Policy
Effective Date: [Insert Launch Date]
At JVBRAND, we are committed to processing and shipping your order as quickly and efficiently as possible. Please review the information below regarding our shipping procedures and policies.
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Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
Business days do not include:
• Saturdays
• Sundays
• Federal holidays
• Company-observed holidays
During periods of increased order volume, product launches, promotions, holidays, or unforeseen operational delays, processing times may be extended.
If a significant delay occurs, we will make reasonable efforts to notify affected customers.
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Order Confirmation
After placing an order, you will receive an email confirming that your purchase has been successfully received.
Once your order has been prepared for shipment, you will receive a second email containing your tracking information.
Please allow up to 24 hours for tracking information to update after a shipping label has been created.
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Shipping Methods
Shipping options and rates are displayed during checkout.
Available carriers may include:
• USPS
• UPS
• FedEx
• Other approved shipping partners
Carrier availability may vary depending on your location.
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Estimated Delivery Times
Delivery estimates begin after your order has been processed and shipped.
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
Actual delivery times may vary due to:
• Weather conditions
• Carrier delays
• High shipping volumes
• Customs processing (if applicable)
• Natural disasters
• Public holidays
• Other circumstances outside of our control
JVBRAND is not responsible for delays once an order has been transferred to the shipping carrier.
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Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
JVBRAND is not responsible for delays, returned shipments, or delivery failures resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be reshipped.
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Address Changes
If you need to update your shipping address after placing an order, please contact us immediately at:
jvbrandhelp@gmail.com
We will make every reasonable effort to accommodate your request; however, once an order has entered processing or has been shipped, we cannot guarantee that address changes will be possible.
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Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Tracking updates are provided directly by the shipping carrier.
If your tracking information has not updated within a reasonable period, please contact us and we will be happy to assist.
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Lost, Delayed, or Misdelivered Packages
Once a package has been accepted and scanned by the shipping carrier, responsibility for transportation and delivery rests with the carrier.
If your tracking indicates that your package has been delivered but you are unable to locate it, we recommend:
• Checking around your delivery location;
• Checking with household members;
• Contacting neighbors;
• Contacting your local carrier office;
• Waiting up to 24 hours, as some carriers occasionally mark packages as delivered shortly before final delivery.
If necessary, JVBRAND will make reasonable efforts to assist by providing shipment information and initiating a carrier claim where appropriate.
Approval or denial of any shipping claim is determined solely by the shipping carrier.
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Damaged Shipments
Please inspect your package immediately upon delivery.
If your order arrives damaged, defective, or appears to have been tampered with during transit, please contact us within 72 hours of delivery.
To assist us in evaluating the issue, please provide:
• Your order number;
• Clear photographs of the shipping package;
• Clear photographs of the product;
• A brief description of the issue.
This information allows us to work with the shipping carrier and determine the most appropriate resolution.
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Multiple Shipments
In certain situations, your order may ship in multiple packages.
This may occur due to:
• Inventory availability;
• Product availability;
• Order size;
• Operational efficiency.
If your order is shipped in multiple packages, you will receive separate tracking information for each shipment.
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International Shipping
International shipping may become available in the future.
Customers are responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by their country’s customs authorities.
JVBRAND is not responsible for delays caused by customs processing.
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Shipping Restrictions
JVBRAND reserves the right to limit or decline shipments to certain locations where delivery cannot be completed safely or reliably.
We also reserve the right to refuse shipment where required by applicable laws or regulations.
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Contact Us
If you have any questions regarding shipping, please contact us.
JVBRAND
Website: https://jvbrnd.com
Email: jvbrandhelp@gmail.com