Refund policy

Return & Refund Policy

At JVBRAND, we want every customer to enjoy their shopping experience. Please review our Return & Refund Policy before placing your order.

Returns

We offer a 72-hour return request window, meaning you have three (3) days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:
• Unworn and unused
• In its original condition
• Returned with the original packaging
• Accompanied by proof of purchase

To request a return, please contact us at jvbrandhelp@gmail.com within the 72-hour window. If your request is approved, we will provide instructions on how and where to return your item.

Customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping service, as JVBRAND is not responsible for returned packages that are lost or damaged during transit.

Returns sent without prior authorization will not be accepted.

⸻

Mystery Scoop Purchases

JVBRAND specializes in mystery jewelry scoops. By purchasing a mystery scoop, you understand and agree that the jewelry included is selected at random.

Because mystery scoops are randomized, we cannot guarantee specific pieces, styles, colors, or designs, and dissatisfaction with the contents of a mystery scoop does not qualify for a return, exchange, or refund.

⸻

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:
• Damaged
• Defective
• Incorrect
• Missing an item

Please contact us within 72 hours of delivery at jvbrandhelp@gmail.com with:
• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement or other appropriate remedy.

⸻

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:
• Earrings
• Opened or worn jewelry
• Personalized or customized products
• Mystery scoop contents
• Sale items
• Clearance items
• Gift cards

These purchases are considered final sale.

⸻

Exchanges

We do not offer direct exchanges.

If your return request is approved, you may place a new order separately for the item(s) you wish to purchase.

⸻

Refunds

Refunds are issued only when approved after our review.

Approved refunds will be credited back to your original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.

Please note that original shipping charges are non-refundable.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at jvbrandhelp@gmail.com.

⸻

Order Cancellations

Orders may only be canceled before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled.

⸻

Contact Us

If you have any questions regarding this policy, please contact us:

JVBRAND

Email: jvbrandhelp@gmail.com