Privacy policy
Privacy Policy
Effective Date: [06/28/2026]
This Privacy Policy describes how JVBRAND (”JVBRAND,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit jvbrnd.com (the “Website”), make a purchase, create an account, participate in promotions, or otherwise interact with our services (collectively, the “Services”).
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described below, please discontinue use of our Website and Services.
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Our Commitment to Your Privacy
At JVBRAND, protecting your personal information is extremely important to us. We collect only the information necessary to operate our business, fulfill orders, improve your shopping experience, prevent fraud, and comply with applicable laws.
We do not sell your personal information for monetary compensation.
Any information collected is handled responsibly and shared only when necessary to provide our services or when required by law.
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Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice to reflect:
• Changes in our business operations
• New products or services
• Legal or regulatory requirements
• Security improvements
• Changes to Shopify or third-party service providers
Any revisions become effective immediately upon posting on this Website unless otherwise required by applicable law.
Your continued use of the Website after changes have been posted constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
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Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information.
Personal Information You Provide
When you place an order, create an account, subscribe to marketing communications, or contact us, you may provide information including:
• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment confirmation
• Order history
• Customer service communications
• Product preferences
• Wishlist selections (if applicable)
• Size or customization information (when applicable)
Providing certain information may be necessary for us to process your order or provide requested services.
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Payment Information
Payments are processed securely through Shopify and authorized third-party payment processors.
JVBRAND does not store your full credit card number, debit card number, banking information, or payment credentials on our servers.
Payment information is processed according to the privacy and security practices of the payment provider you choose during checkout.
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Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referral websites
• Shopping activity
• Click behavior
• Session information
• Cookie identifiers
• Approximate geographic location based on IP address
This information helps us understand how visitors use our Website so we can improve functionality, security, and overall customer experience.
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Mystery Jewelry Scoop Orders
JVBRAND specializes in mystery jewelry scoop experiences.
When placing a mystery scoop order, we may collect information relating to:
• Order notes
• Product preferences
• Size selections (where applicable)
• Customer requests
• Shipping preferences
Please note that providing preferences or requests does not guarantee specific jewelry items will be included in your mystery scoop purchase.
Mystery scoop selections remain random unless explicitly stated otherwise during a promotion or event.
Information provided for these preferences is used solely to improve your shopping experience and assist with order fulfillment whenever reasonably possible.
How We Use Your Information
JVBRAND uses your personal information only for legitimate business purposes, including but not limited to:
Order Processing
We use your information to:
• Process payments securely.
• Verify customer information.
• Confirm purchases.
• Prepare and package orders.
• Ship products.
• Provide shipping updates.
• Respond to customer inquiries.
• Process approved replacements when applicable.
• Prevent duplicate or fraudulent orders.
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Customer Support
If you contact us through our Website, email, or social media platforms, we may use your information to:
• Respond to questions.
• Resolve order concerns.
• Verify purchases.
• Provide product information.
• Improve future customer experiences.
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Marketing Communications
If you subscribe to our mailing list or choose to receive promotional communications, we may send you:
• Product launches
• New jewelry collections
• Limited edition releases
• Mystery scoop announcements
• Exclusive discounts
• Holiday promotions
• Restock notifications
• Company updates
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Please note that even if you opt out of marketing emails, we may still contact you regarding:
• Orders
• Shipping updates
• Customer support
• Account notifications
• Legal notices
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Website Improvements
We continually analyze how visitors use our Website to improve:
• Website performance
• Navigation
• Product offerings
• Checkout experience
• Customer support
• Security
This information is generally analyzed in aggregate and is not intended to personally identify individual visitors.
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Fraud Prevention & Security
Protecting both our customers and our business from fraudulent activity is one of our highest priorities.
We may use automated fraud prevention tools, payment verification systems, address verification services, and third-party risk analysis providers to review transactions before processing.
Orders may be:
• Delayed
• Placed on hold
• Canceled
• Refunded
• Subject to additional verification
if we reasonably believe the transaction presents an elevated risk of fraud, unauthorized use, chargeback abuse, identity theft, payment irregularities, or other suspicious activity.
JVBRAND reserves the right to decline or cancel any order at our sole discretion if we believe processing the order could expose our business or customers to unnecessary risk.
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Cookies & Tracking Technologies
Like most modern e-commerce websites, JVBRAND uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
• Remember your shopping cart
• Save your preferences
• Improve Website performance
• Analyze visitor behavior
• Understand product popularity
• Measure advertising performance
• Prevent fraudulent activity
Some cookies are necessary for the Website to function properly.
Others help us improve the shopping experience or deliver relevant advertising.
You may disable cookies through your browser settings; however, certain features of the Website may no longer function properly.
Because JVBRAND operates through Shopify, some cookies are placed by Shopify or trusted third-party providers that support our online store.
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Analytics
We may use analytics providers to better understand how visitors interact with our Website.
Information collected may include:
• Device type
• Browser type
• Session duration
• Pages visited
• Click activity
• General geographic location
• Referral sources
Analytics data is used solely to improve our Website, customer experience, and business operations.
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Advertising
JVBRAND may display advertisements through third-party advertising partners.
These partners may use cookies or similar technologies to show advertisements based on your browsing activity.
You can generally control advertising preferences through your browser settings or the settings provided by advertising platforms.
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Sharing Your Information
We never sell your personal information for money.
However, we may share information when necessary with trusted service providers that assist us in operating our business.
These may include:
• Shopify
• Payment processors
• Shipping carriers
• Shipping software providers
• Fraud prevention providers
• Email marketing platforms
• Customer service software
• Analytics providers
These companies receive only the information necessary to perform their services and are expected to protect your information appropriately.
We may also disclose information if required by law, legal process, court order, or governmental request, or when necessary to protect our legal rights, investigate fraud, enforce our policies, or protect the safety of our customers or others.
Data Security
JVBRAND takes reasonable administrative, technical, and physical measures to help protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
These measures include secure checkout technology, encrypted payment processing through Shopify and its approved payment providers, fraud prevention systems, and restricted access to customer information.
While we strive to protect your information using commercially reasonable safeguards, no method of electronic transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
You are also responsible for protecting your account credentials. Please do not share your password or account access with others.
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Data Retention
We retain your personal information only for as long as reasonably necessary to:
• Fulfill your orders
• Provide customer support
• Maintain business records
• Comply with tax, accounting, and legal obligations
• Prevent fraud
• Resolve disputes
• Enforce our policies and agreements
When your information is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and our internal retention practices.
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Your Privacy Rights
Depending on your country, state, or province of residence, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may request a copy of the personal information we maintain about you.
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Right to Correct
You may request correction of inaccurate or incomplete personal information.
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Right to Delete
Subject to legal and contractual obligations, you may request deletion of your personal information.
Certain information may be retained where required by law, tax regulations, fraud prevention, or legitimate business purposes.
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Right to Data Portability
Where permitted by law, you may request a copy of your information in a commonly used electronic format.
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Right to Withdraw Marketing Consent
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Please note that transactional communications relating to your purchases may still be sent.
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Identity Verification
Before fulfilling privacy-related requests, JVBRAND reserves the right to verify your identity to protect customer information from unauthorized disclosure.
Failure to provide sufficient verification may result in denial of the request.
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California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicable law, California residents may request:
• Access to collected personal information
• Correction of inaccurate information
• Deletion of eligible personal information
• Information regarding categories of personal information collected
• Information regarding categories of third parties receiving personal information
JVBRAND will not discriminate against you for exercising any privacy rights available under applicable law.
Requests may be submitted by contacting us using the information provided at the end of this Privacy Policy.
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Children’s Privacy
JVBRAND does not knowingly collect or solicit personal information from children under the age of 13.
Our Website and Services are intended for individuals who have reached the age of majority in their jurisdiction or who have permission from a parent or legal guardian.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information promptly.
Parents or guardians who believe their child has provided personal information may contact us immediately.
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Third-Party Websites
Our Website may contain links to websites operated by third parties.
These websites operate independently from JVBRAND and have their own privacy policies.
We are not responsible for the content, security, privacy practices, or policies of third-party websites.
We encourage users to review the privacy policies of any third-party website they visit before providing personal information.
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International Visitors
Our Website is operated from the United States.
If you access the Website from another country, you acknowledge that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using our Services, you consent to these transfers where permitted by applicable law.
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Changes to This Privacy Policy
JVBRAND reserves the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon posting unless otherwise required by law.
The “Effective Date” at the beginning of this Privacy Policy will be updated to reflect the latest revision.
We encourage customers to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.
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Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us.
JVBRAND
Website: https://jvbrnd.com
Email: jvbrandhelp@gmail.com
We will make reasonable efforts to respond to all legitimate privacy requests in accordance with applicable laws.